Redcats Sucks Customer Reviews and Feedback

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Redcats was a group of commercial companies managed by Jean-Michel Noir. This group entity specialized in international online fashion and home furnishing distribution. PPR sold the Redcats companies to focus on luxury and sports.

A former employee shares her experience on indeed.com, "Redcats gives you lots of incentives such as cheap items for your hard work. You will not be able to even get away from your computer to use the restroom because they will time you and 5 minutes is just too long to use the toilet. They want you to stay on the phone and hold your bladder. If you have to go they will even require you to have a doctor's note telling them that you need to use the restroom on occasion. They are a joke and yes they tend to throw out some benefits that make you want to stay there but at the cost of your health and sanity."

Reviews

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Sr Technical Designer (Former Employee) says

"A typical day was very hectic with many types of styles - Mainly lots of evening wear & casual dresses Meet deadline for overseas factories Manage and organize my workload each day my co-workers was very co-operative & helpful with meeting deadlines Long hours When the evening dresses fit look beautiful on the model"

Customer Service Representative (Former Employee) says

"Highly unorganized company. Benefits weren't great and eventually the company closed."

Customer Service Lite Associate (Former Employee) says

"This place gives you lots of incentives such as cheap items for you hard work. You will not be able to even get away from your computer to use the restroom because they will time you and 5 minutes is just too long to use the toilet. They want you to stay on the phone and hold your bladder. If you have to go they will even require you to have a doctor's note telling them that you need to use the restroom on occasion. They are a joke and yes they tend to throw out some benefits that make you want to stay there, but at the cost of your health and sanity.free things, early outstreatment of employees by administration, short (i mean very short) bathroom breaks"

Call Management (Former Employee) says

"Employees are treated like they are not valued. There are some employees that have positions that requires much more work than managers on the floor. If that work is not done the site would not run. Yet, no one values those people. The managers are the ones that get the glory. I am aware of people that have had worked there with way more experience than the managers and the same thing, no value. This leaves us with low morale and high turnover thus high cost.health carelack of organizational development, no training for upwards movement"

Catalog Sales Associate (Former Employee) says

"Answering incoming calls for new and existing catalog orders. Assisted customers with order and account information inquiries. Processed credit card applications. Management was supportive but did not give praise on a job well done. Since we were on the phones all day, there was very little time to socialize among co-workers. The hardest part was working for $81.8 per hour. The most enjoyable part was going home for the day.Close to homePaid $8.18 per hour"

Sales associate (Former Employee) says

"A typical day at work would begin with inbound calls from people that are situated on different parts of the country. Some people would call to place orders, others wanted to trace their packages: this meant I would see where the order was at point and provide the client with the information the carrier was offering. I would listen to customers that had some kind of complaint. I can say I learned a few things from the type of customer that the company has: I learned to offer the right kinds of colors to offer the ladies and men, learned what kind of furniture would be appropriate to suggest, learned to offer the ideal type of socks, My coworkers were nice people. The hardest part of the job are the dissatisfied clients that can be very rude. The most enjoyable part of the day, is not a category that could fit into this type of job, but I can say, sometimes a client would treat you with respect and be nice. That really makes a person feel good.you learn to understand people's taste in clothing, furniture, footwearThere is much anger in some customers."

Picker (Former Employee) says

"You would not think that it would be but being a picker is hard work."

Customer service rep (Former Employee) says

"poor when it comes iimprove your sales skills but the work enviroment is good meet some good peolpe working there ., but the mangement stresses the regular employees out to much"

Telemarketing (Former Employee) says

"This job is perfect for anyone taking on maybe a second job or working with a school schedule as I had both during my 4+ years employed here. However, management expects high standards that without meeting causes the job to be highly stressful on its own without the stresses of unruly customers. On an average 8 hour shift you with take an easy 100+ calls, mostly having to deal with customer service issues, as the company has yet to fix its 'shipping flaws', is addition to billing/credit issues. I worked at the El Paso call center, and it was just fully renovated with new carpeting, painting, computers, etc. so this made the center have a more comfortable work atmosphere. However, after a few months at this position, it gets very repetitive and requires A LOT of patience.scheduling, time-offrude customers"

Catalog Sales Representive (Former Employee) says

"take orders for clts, management is OK depends on who is manager, some are too focused on sales quotasask to leave early, can go home if permitted, good job for college studentsmanagement too focused on sales, insurance too expense"

Inbound sales/customer service (Former Employee) says

"Redcats was a very pay competitive place to work. The benefits were hands done the best every. Management was very ridged with no flexibility.long lunches great pay and benefitsno flexibility"

Sales Associate (Former Employee) says

"Good company money issue is upper management. They like to micromanage and will fore anyone for any little reason with no warning. The supervisors however are incredible."

Customer Service Representative (Former Employee) says

"always on the phone, short breaks. no max on overtime during holidays"

Associate (Former Employee) says

"This company was an online product warehouse that was fast-paced and understaffed."

Telemarketer (Former Employee) says

"The company requires 8 hr shifts of sitting by a phone as all telemarketing companies with timed breaks. They had incentives for up selling products; however, they took them off but still required up selling. The company also changes its name every few years although they are the same company. Don't know why."

Web Design Intern (Former Employee) says

"Ive learned a lot of coding and design skills and techniques."

Sales Associate- Telemarketing (Former Employee) says

"Redcoats was a wonderful place to learn about customer service having to deal with aspects or issues that you may not expect and being able to help an individual over the phone solely was not always easy but was a very good way to learn proper customer service etiquette.socialsales"

Operations Supervisor (Former Employee) says

"Very educational and valuable place to work, maybe the union needs an upgrade in cultural awareness"

Order Filler (Former Employee) says

"work was ok its always alot comming at you or something is jamming so you gotta stay on your toes to keep up with the flow. They also offerd pay incentives if your perfomances was above average for a certain timeemployee parties at work, big caffeteria with big screen tv10 hr standing shifts"

Customer Service Representative (Former Employee) says

"this was a good place to work as far as call centers go. everything ran smoothly and the people were friendly. the only downside was that the pay was very low and not a whole lot of room for advancement."

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